Refund and Returns Policy

Refund and Returns Policy Web Innovation computer shop

At Web Innovation, we have a 30-day refund and returns policy for eligible items. To be eligible for a return, your item must be unused and in the same condition as when you received it,

and in its original packaging. Some goods cannot be returned, such as perishable items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also cannot accept returns for gift cards, downloadable software products, and some health and personal care items.

Please ensure you provide a receipt or proof of purchase with your return.

Note that items cannot be sent back to the manufacturer.

Only regular priced items are eligible for a refund, while sale items cannot be refunded.

If you wish to exchange a defective or damaged item,

Please email us at {email address} and return the item to {physical address}.

If you received an item as a gift and need to return it, You will receive a gift credit for the value of your return if the item was marked as a gift and shipped directly to you.

If the gift giver had the item shipped to themselves to give to you later or if the item wasn’t marked as a gift, a refund will be issued to the gift giver.

Please note

that you will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have not received your refund yet,

Please check your bank account, contact your credit card company, and then your bank. If you still need help, please email us at

If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance,

As we cannot guarantee that we will receive your returned item.

For any additional questions or assistance with refunds and returns, please contact us at